You may not mind much if you are unhappy with some service but you would definitely make note when a film celebrity speaks about it openly. With social media dominating all over, customer service has become the key and even a small negative post on the web can damage the reputation of brands.
That seems to be the case right now with an internet service provider as they are facing the wrath of a firebrand actress. She is none other than Khushbu and she seems to be hitting the roof due to the poor internet service from the ACT company. Apparently, Beam cable has merged into ACT internet service.
When Beam was there, the personal touch used to be there and one call was sufficient for the service staff to come but now only a machine is responding from ACT. In lieu of that, Khushbu unleashed her fury through her tweets which go like this-
‘People normally are ashamed when someone talks about their poor service but here #ACT wifi provider cross that line and tomorrow never comes for them.’
‘#ACT don't respond at all..feel like pulling out all of their wiring and dumping it in the trash bin, so poor and ignorant service provider they are’
Wake up ACT!!
